What we do
Our Services
Customer Service Outsourcing
Professional customer support teams to handle inquiries, complaints, and feedback efficiently across various channels.
Technical Support Outsourcing
Expert technical assistance to troubleshoot and resolve technical issues for your customers across multiple platforms.
E-commerce Customer Service Outsourcing
Dedicated support for e-commerce businesses, handling everything from order processing to returns and customer queries.
Back Office Support Outsourcing
Administrative and back-office tasks, including data management, document processing, and other operational needs.
Live Chat Support Outsourcing
Real-time chat support for immediate customer assistance, enhancing user experience and satisfaction.
Email Support Outsourcing
Structured and timely email support to resolve customer concerns, ensuring seamless communication with your customers.
How We Help
We Provide Customer outsourcing solutions built to fit your businesses unique needs.
Flex Support
Know you need wide coverage support but don't have a large volume of tickets? We can still help. Our team can provide part-time coverage that fits your specific coverage needs - and we can grow with you as you expand.
Fully Managed Services
This is for you if you need a much larger dedicated customer service team to help your business tackle a huge amount of tickets. Our fully managed offering also includes dedicated leadership staff to help manage.
Committed Coverage
Looking for a more consistent team that is dedicated to supporting your customer service needs? We have that, too. We'll find you a team that can integrate in your business seamlessly, providing dependable coverage for your business.
Our support solutions are built to:
- Provide Clear and transparent communication, keeping you informed every step of the way.
- Handle difficult situations with empathy and expertise, ensuring your satisfaction.
- Have Continuous improvement based on your feedback, guaranteeing a support experience tailored to your needs.
About Us
At Baxon, we provide top-tier support solutions tailored to your business needs. Our services are designed to:
Improve customer interactions across multiple channels
Streamline your operations and reduce response times
Offer 24/7 support, ensuring your customers are always taken care of
Free up your team to focus on growth and innovation
Stratus Works Perfectly on All Devices
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Customer Service Outsourcing
Professional customer support teams to handle inquiries, complaints, and feedback efficiently across various channels.
Technical Support Outsourcing
Expert technical assistance to troubleshoot and resolve technical issues for your customers across multiple platforms.
E-commerce Customer Service Outsourcing
Dedicated support for e-commerce businesses, handling everything from order processing to returns and customer queries.